“Best Customer Service in the industry…”
“𝗕𝗲𝘀𝘁 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻 𝘁𝗵𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆, 𝗺𝗮𝘆𝗯𝗲 𝗶𝗻 𝗔𝗡𝗬 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆.”
That’s how one customer described his experience with Ben from our team.
No script.
No rushing the call.
Just a human who actually cared.
At Vortex, CARE isn’t a department, it’s the business model.
𝗖reate
𝗔
𝗥are
𝗘xperience
What we don’t do:
Track call times with a stopwatch
Bury our phone number five clicks deep
Script our people to sound like robots
Default to “That’s our policy”
What we do:
Answer calls in under 10 seconds (Q1 avg: 7 seconds)
VIP Warranty repairs back in under 5 days (Q1 avg: 3.7 days)
Hire people who love to serve
Empower them to own the moment and do what’s right, even if it costs us
That's it. That’s the playbook.
Not complicated. Just rare.
And yes, this kind of service builds loyalty.
It earns trust.
It strengthens your brand.
It drives your bottom line.
But even more than that…it creates the kind of business the world actually wants more of.
The kind people remember.
The kind people rave about.
The kind people...believe in.
This says it better than we ever could:
“𝘖𝘶𝘵𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨! 𝘐𝘯 𝘮𝘺 𝘰𝘱𝘪𝘯𝘪𝘰𝘯, 𝘝𝘰𝘳𝘵𝘦𝘹 𝘩𝘢𝘴 𝘵𝘩𝘦 𝘣𝘦𝘴𝘵 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘪𝘯 𝘵𝘩𝘦 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺, 𝘮𝘢𝘺𝘣𝘦 𝘪𝘯 𝘈𝘕𝘠 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺, 𝘢𝘯𝘥 𝘉𝘦𝘯 𝘱𝘳𝘰𝘷𝘦𝘥 𝘵𝘰 𝘣𝘦 𝘢 𝘴𝘩𝘪𝘯𝘪𝘯𝘨 𝘦𝘹𝘢𝘮𝘱𝘭𝘦 𝘰𝘧 𝘵𝘩𝘢𝘵! 𝘐 𝘤𝘢𝘯’𝘵 𝘤𝘰𝘶𝘯𝘵 𝘩𝘰𝘸 𝘮𝘢𝘯𝘺 𝘯𝘦𝘸 𝘢𝘯𝘥 𝘰𝘭𝘥 𝘴𝘩𝘰𝘰𝘵𝘦𝘳𝘴 𝘐’𝘷𝘦 𝘮𝘢𝘯𝘢𝘨𝘦𝘥 𝘵𝘰 𝘵𝘶𝘳𝘯 𝘰𝘯𝘵𝘰 𝘝𝘰𝘳𝘵𝘦𝘹 𝘰𝘷𝘦𝘳 𝘵𝘩𝘦 𝘺𝘦𝘢𝘳𝘴, 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘪𝘴 𝘮𝘺 𝘮𝘢𝘪𝘯 𝘴𝘦𝘭𝘭𝘪𝘯𝘨 𝘱𝘰𝘪𝘯𝘵. 𝘉𝘦𝘯 𝘪𝘴 𝘢𝘯 𝘰𝘶𝘵𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘳𝘦𝘱𝘳𝘦𝘴𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘵𝘩𝘢𝘵 𝘢𝘴 𝘢 𝘸𝘩𝘰𝘭𝘦, 𝘢𝘯𝘥 𝘩𝘦 𝘥𝘦𝘴𝘦𝘳𝘷𝘦𝘴 𝘢 𝘧𝘢𝘵 𝘳𝘢𝘪𝘴𝘦! 𝘐 𝘮𝘦𝘢𝘯 𝘵𝘩𝘢𝘵 𝘸𝘩𝘰𝘭𝘦𝘩𝘦𝘢𝘳𝘵𝘦𝘥𝘭𝘺… 𝘛𝘩𝘢𝘯𝘬 𝘺𝘰𝘶 𝘨𝘶𝘺𝘴 𝘧𝘰𝘳 𝘮𝘢𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘴𝘶𝘤𝘩 𝘢 𝘣𝘪𝘨 𝘧𝘰𝘤𝘶𝘴 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴. 𝘞𝘦 𝘢𝘭𝘭 𝘢𝘱𝘱𝘳𝘦𝘤𝘪𝘢𝘵𝘦 𝘪𝘵. 𝘈𝘯𝘥 𝘵𝘩𝘢𝘵’𝘴 𝘤𝘰𝘮𝘪𝘯𝘨 𝘧𝘳𝘰𝘮 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘵𝘩𝘢𝘵 𝘸𝘰𝘳𝘬𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘩𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘺, 𝘸𝘩𝘦𝘳𝘦 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘪𝘴 *𝘦𝘷𝘦𝘳𝘺𝘵𝘩𝘪𝘯𝘨*...”
𝗕𝗲𝗻 𝗻𝗮𝗶𝗹𝗲𝗱 𝗶𝘁.
