CARE
IN ACTION
The Best People Have A Lot In Common with Honeybees
They work hard. Serve others. And make things better than they found them.
The Alignment Effect
Most companies try to train alignment into people AFTER they hire them.
Before Reacting, Ask Yourselfβ¦
Funny how many terrible decisions start feeling completely rational when weβre depleted.
To our Little Buffalos teachersβ¦thank you.
A preschool like this doesnβt exist without something fueling it.
βYouβre going the wrong way!β
That was Mattβs morning.
Except instead of driving the wrong wayβ¦his truck was on fire.
Leadership is Not a Preferred Parking Spot
Most people think leadership is the top of the mountain...
Four Minutes Laterβ¦
A customer hits send. Probably expecting to wait. Maybe an hour. Maybe a day.
The Tortoise vs The Hare
The childrenβs version of the tortoise and the hare is cute.
The real-life version? Itβs a whole different story...
The Sunday Jerk and the Hourglass
The kind of dread that doesnβt make sense until you realize the average adult spends around 90,000 hours of their life at work.
Thinking in Flywheels: You Already Have One
Every area already has a pattern of choices that is quietly compounding in one direction or the other.
The Blueprint for Real-Time Connection
I was six years old, standing in a first-grade classroom, and just heard my teacher tell my parents something no kid should ever hearβ¦
The Vortex Origin Story
Most people wait until it's too late to change their life.
My dad didnβt.
One student. One idea. One hat.
You see, when you treat people like theyβre 1-of-1, itβs no longer just a transaction.
VIP Warranty Trilogy: Episode 3 - THE HEROES
What happens when a brand steps aside?
The true heroes step forward.
VIP Warranty Trilogy: Episode 2 - THE BRIGHT SPOT
The ππΏπΆπ΄π΅π π¦π½πΌππ π£πΏπΆπ»π°πΆπ½πΉπ² finally hit me: the most valuable things are often hiding in plain sight.
VIP Warranty Trilogy: Episode 1 - THE SHOWDOWN
βThat warranty of yours will put you out of business in a year.β