CARE
IN ACTION
Principles > Tactics - CARE About Them
I thought I was walking into a hard conversation.
Instead, I walked into the biggest leadership lesson of my life...
Then Came Francine
The evidence was clear: Teeth marks, deep and deliberate, all over a pair of Diamondback® binoculars.
The Bird Feeder, the Boogeyman, and the Birth of Customer Loyalty
But what happened next has stuck with me for decades.